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USCIS · Systems and processing · Request IRW-092

FIRST system improvement and problem tickets (refiled)

This is a second version of an earlier request, filed to ask for Track 1, USCIS's simple processing track. It asks for all improvement requests and problem reports (tickets) for FIRST, the system USCIS uses to track records requests, from January 1, 2025 to the present, with their status, priority decisions and outcomes, in CSV or export format.

Why it matters
The tickets would show how USCIS handled requested fixes and improvements to the system.
ProcessingExtension invoked 22 business days since filing (32 calendar days)

Figures as of Oct 17, 2026. Check after Nov 16, 2026: if you are reading later than that, these figures may be out of date.

These figures are more than 30 days old. They may not reflect what has happened since Oct 17, 2026.

Extension invoked
USCIS told the requester it would invoke the 10-working-day "unusual circumstances" extension the law allows (5 U.S.C. 552(a)(6)(B)). What an extension means

Timeline

  1. FiledSep 15, 2026
  2. Acknowledged by USCISOct 7, 2026
  3. Final responseNot yet received

File this request too

Template T-63
All FIRST system enhancement requests and defect tickets (FD-series and FO-series), including status, prioritization decisions, and disposition records, January 1, 2025 to present.
How to file it